Frequently Asked Questions

You complete an intake, upload relevant information or photos where needed, and a clinician reviews your case. If treatment is appropriate, VitalNoor coordinates the prescription, treatment plan, and next-step follow-up.

VitalNoor works with licensed clinicians across treatment categories including dermatology, hair loss, sexual health, weight management, and mental-health support.

VitalNoor currently supports PK, SA, US, UK, and CA. Availability depends on the treatment category, local prescribing rules, and fulfilment requirements in your market.

Our clinicians prescribe personalised formulations and medication plans based on diagnosis, history, and treatment goals. The exact treatment path varies by condition and market.

Timelines vary by condition. Many patients see early change within a few weeks, with more meaningful progress after 8 to 12 weeks of consistent treatment and follow-up.

Some adjustment is normal, especially with active ingredients. If irritation is significant, message your clinician through the platform so the plan can be adjusted safely.

Every subscription includes clinician review, treatment planning, prescription handling where appropriate, and follow-up support. Exact fulfilment and medication costs can vary by plan and market.

Yes. You can cancel at any time. Cancellations take effect at the end of your current billing period and we do not charge cancellation fees.

Refund terms depend on where you are in the consultation and fulfilment process. See the refund policy for the detailed rules that apply to your plan and market.

Delivery timing depends on your country, treatment type, and whether pharmacy review or verification is required. Most approved orders are fulfilled within a few business days.

Shipping is included for most subscription plans. If there are market-specific exceptions, they are shown before you confirm your plan.

Contact support immediately. We will investigate the shipment and coordinate the right next step, including replacement where appropriate.

Yes. We use industry-standard encryption for transmission and storage, with strict access controls around medical and personal information.

Only the clinicians and authorised staff involved in your care can access your medical information. We do not share your data for marketing purposes.

Yes. You can request account deletion at any time, subject to any legal retention requirements that apply to medical records in your jurisdiction.